Refund Policy

Nectar Hub provides high-quality air fresheners and related products. Due to the nature of our items, all purchases are considered final once delivered and accepted. By completing a purchase, you agree to this refund policy in full.
We are not responsible for damages caused by mishandling after delivery, third-party misuse, or delays outside our control. This policy complies with consumer protection guidelines applicable in Ghana.

By purchasing from Nectar Hub, you acknowledge and agree to the following:

• No refunds are issued for used, opened, or altered products.

• Refunds are not guaranteed and are considered only in cases of:

  • Receiving a product that is damaged upon arrival.

  • Receiving the wrong item due to an error on our part.

• Any issues must be reported within 48 hours of delivery.

• Approved replacements are shipped at no additional cost.

Reporting an Issue
To initiate a complaint, contact us within 48 hours of receiving your order. Provide:

• A photo of the item received

• Description of the issue

• Order details (name, phone number, and delivery address)

Conditions for Replacement
We will replace items only if:

• The product is unused, unopened, and in its original packaging

• The complaint was made within 48 hours

• The issue was verified by our team

Non-Eligible Situations
Refunds or replacements will not be granted for:

• Change of mind

• Items damaged after delivery

• Products opened or used

Contact Us
For refund-related concerns:
📞 Phone/WhatsApp: +233595475666
📧 Email: peachnectardeluxe@gmail.com
🌐 Website: nectarhub.net